Spa Policies

Preparing for Your Visit

For the relaxation of yourself and others, please be sure cell phones and/or pagers are switched off. If you are new to Protea Medispa, we ask that you arrive 15 minutes before your scheduled appointment time. You are welcome to come early to unwind and relax before your treatment. Late arrivals beyond 15 minutes may cause us to re-book your appointment.

Cancellation Policy

For the consideration of others and your Aesthetician, we ask that you provide at least 48-hours notice if canceling your appointment.

Non-Refundable Policy

Gift cards, retail products and treatment services (including injectibles) are non-refundable.

Payment Options

Protea Medispa accepts Visa, MasterCard, Interac and cash. Prices are subject to change without notice. Prices do not include HST. Gratuities are not included, but if you feel you want to compliment your Aesthetician, feel free to do so.